Qualifications: Bachelor's Degree or equivalent experience (usually four [4] years) in health care related field required. Experience in ambulatory care or other relevant clinical experience required (usually three [3] - four [4] years) including previous supervisory experience (usually two [2] years). Demonstrated interpersonal skills. Knowledge of ambulatory care practices / operations / issues. Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to customers, contracted providers, and vendors.
Preferred Qualifications: CPR Certificate. Experience and / or knowledge of Word, Excel, PowerPoint and Access.
Duties: Assists Department Administrator by supervising assigned operations of the department providing ambulatory patient care services. Ensuring that staff provides high quality, accessible, cost effective care and patient-focused services to members across the continuum which comply with local, state, and federal requirements. Implementing and maintaining clinical practice standards, budgets, and staff development. Delivering nursing / patient care services that add value, are integrated with business plans and meet or exceed cost, quality, and clinical and utilization standards / performance measures. Supervises daily operations and ensures staff provide the highest quality of care and are in compliance with the Nurse Practice Act, NCQA, JCAHO, and federal, state and local requirements. Implements and maintains patient care and quality service standards to meet members' and internal clients' expectations. Acts as patient advocate resolving patient care issues. Recommends and evaluates processes to improve systems and patient care results across the continuum of care. Assists in developing and monitoring budgets and resource allocations. Monitors financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service. Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff. Assists in providing on going staff development. Implements and monitors departmental policies and procedures which support the organization's goals and business objectives and ensures they are met. Collaborates with physicians, department chief and nursing manager in developing the appropriate level of patient services and the day to day operations of the department. Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues. Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente's policies and procedures. In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors. Kaiser Permanente is an EEO/AA Employer.