Schedule: Rotating part-time position to include nights and weekends from the hours of 4:00PM to 12:00AM Sunday, Monday, Wednesday, Friday, & Saturday.
Purpose: (One sentence summary of the job function.)
To support the Clinical Coordinator in providing high quality customer service for both internal and external customer.
This position consistently supports compliance and Kaiser Permanente's Code of Conduct by adhering to federal, state and local laws and regulations, accreditation and licenser requirements and Kaiser Permanente's policies and procedures.
In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.
Accountabilities:
1. Provides direct patient care, triage member calls, makes patient call-backs for providers, performs patient teaching, and performs and assists with procedures (Based on provider orders) and applicable regulatory laws.
2. Coordinates patient care for hospital admissions, specialty referrals, IV Care for AHC, new mom assessment protocol (OB), MCCP (Peds), and ancillary support departments.
3. Makes monthly staffing schedules and day-to-day work assignments to department staff. Assesses workloads, on an on-going basis and makes special assignments, during peak and slow periods. Collects and codes department time sheets
4. Calls in staff to meet minimum staffing requirements, including authorizing overtime, coordinating with other clinical teams to cover staff shortages and processes provider schedule changes when delegated by the Clinical Coordinator.
5. Handles difficult and problematic work situations, including resolving member issues.
6. Serves as resource for other staff members by answering questions; orients new staff, and identifies staff needs for training (and provides in-service training as needed).
7. Performs special projects as assigned by the CC.
8. Routinely provides feedback to CC for staff performance, work habits, and barriers to efficient, high quality work.
9. Assists development and revision of department procedures.
10. Performs other related duties as directed.
Minimum Requirement - Relevant Years of Experience:
. A least one-year of current experience in HMO or ambulatory setting with emphasis patient education is required.
. Proficiency in the use of applicable computer software.
. Experience in IV Therapy is required.
. Previous experience in a leadership role is preferred.
. Demonstrated effective interpersonal and communications skills are required.
. Demonstrated knowledge of clinical systems and processes is required.
Minimum Requirement - Education and/or Classes:
. B.S.N. is preferred.
Minimum Requirement - License, Certification and/or Designation:
. Current RN license in appropriate jurisdiction is required.