This position supports Kaiser Permanente?s code of conduct and compliance by adhering to all laws and regulations, accreditation and Licensure requirements, and internal policies and procedures. Kaiser Permanente is proud to be an equal opportunity/affirmative action employer.

DEPARTMENT: Administration

SCHEDULE: Full-Time Regular, 40hrs/wk, Day Shift, Monday-Friday, 8:00am to 5:00pm.

EDUCATION/CERTIFICATION/ LICENSE: Bachelors degree or equivalent experience in health related field required. Masters degree preferred.


QUALIFICATIONS: Significant experience in both outpatient care and management/leadership roles required (usually 7 years). Progressive management experience required (usually 5 years). Demonstrated strong interpersonal communication skills. Knowledge of The Joint Commission, and other local, state, and federal regulations.

SKILLS TESTING: N/A

POSITION SUMMARY: N/A


DUTIES: Collaborates with other Service Directors / Chiefs of Service in identifying and implementing innovative models and best practices, emphasizing service improvements and cost reduction. Directs development and implementation of quality and utilization standards across the continuum of care to ensure coordinated plans of treatment, customer focused delivery of services and cost effective utilization of necessary services.
Ensures compliance with administrative, legal and regulatory requirements of the Health Plan contract and governmental and accrediting agencies.
Oversees the development of department standards as identified by regulatory agencies.
Develops services that achieve a high level of customer satisfaction with emphasis on customer service, highest standards of quality and innovation.
Manages and resolves human resource, labor relations, employee and department safety and risk management issues.
May act as site administrator.
Utilizes research data to implement clinical changes and the delivery of patient care and member services.
Directs the budget and resource allocations.
Manages the financial performance and identifies and implements strategies to reduce costs and improve quality of care and services.


Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.

Consistently supports compliance and the Principles of Responsibility (KP?s code of conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements, and KP policies and procedures.

In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.